Helix Warranty & Care Guide
Hampton Warranty & Care Guide
Repose Warranty & Care Guide
Helix Warranty & Care Guide
Warranty and guarantee information for Helix Products
Guarantee & Warranty
The Vogue Beds guarantee covers mattresses against faulty workmanship and materials, for a period of ONE year from the date of purchase.
The guarantee period will commence from the date Vogue Beds delivers the goods. Any customer service issues will need to be reported in writing to Vogue Beds Customer Service department.
In the unlikely event of a defect in material of workmanship occurring within ONE year of purchase, Vogue Beds will arrange at our discretion to replace/repair the item free of charge.
All Helix mattresses come with a 5 or 7 year warranty. If a manufacturing defect occurs within the warranty period, Vogue Beds will repair/replace at our discretion the item with a usage charge. This charge will reflect the period of use, at the current retail price and the number of years left on the warranty as shown below.
On all warranty claims a contribution towards transportation costs may be charged.
Any claims under this warranty must be made through the retailer from whom the bed was purchased (Proof of purchase may be required) or direct with Vogue. We also require clear images of the issues and an example of the base on which the mattress lays on.
When repairing/replacing items under this warranty, Vogue Beds reserve the right to substitute alternative materials, or models, should the original no longer be available. Vogue will try to match items not under complaint, with any substitute fabric used. This is not guaranteed.
Vogue Beds reserve the right to refuse service when any defect is due to causes other than faulty materials or workmanship. If the item is soiled and in an unsanitary condition. No service can be carried out for health and safety reasons.
This warranty does not affect your statutory rights.
The 5-year warranty will be on the following scale: –
The 7-year warranty will be on the following scale: –
The following information below is very important and will help you ensure you receive the best advice in taking care of your new mattress and giving you a carefree night’s sleep.
Do not bend or fold the mattress as this can damage the spring unit and may invalidate the warranty.
It is important to rotate your mattress weekly for the first 3-months, then every 4 weeks thereafter. Use the handles if fitted to position the mattress on the bed. Do not carry the mattress with the handles. Please do not let the mattress fall against the surface of the divan, as this may damage the spring system. Assistance may be required. The label will tell you if you need rotate the mattress.
Filling settlement should not be regarded as a manufacturing defect. Regular turning/rotating of your mattress will help the fillings to settle down evenly and will help prolong the life span of the
We recommend that you use a mattress protector, which will help prevent the dyes used in some bed linen transferring onto the mattress which can happen as a reaction to body moisture. Regular airing of the mattress every 3 months will reduce moisture build
Avoid soiling or staining of the product, as these are deemed a health & safety Hazard this will invalidate your warranty. We always recommend using a mattress protector.
Do not use chemicals or detergent cleaners as these may adversely affect the fabric covering, and stitching this may also affect some of the filling materials used. In the case of soiling the mattress may be lightly sponged with a weak solution of soap and water. Excessive wetting will damage the mattress.
If you must store the mattress for any period, please make sure it is stored flat and not on its side, as this will distort the spring unit and cause the fillings to settle unevenly and drastically shorten the life of your mattress.
If you purchase a mattress only, do not use on a base that is not suitable for the mattress, as the life of mattress can be severely reduced and invalidate your warranty.
Any defacement or removal of product labelling will invalidate the warranty.
Do not for long periods sit on the mattress, the fillings used in a mattress are very different to fillings used in a sofa and long periods of sitting on a mattress can cause permanent damage to the fillings and spring unit.
Do not jump or stand on your mattress this can cause permanent damage, do not allow children to bounce on the bed like a trampoline.
Avoid placing heavy or bulky objects on the mattress. As this can cause permanent damage to the spring system.
Use a mattress protector to help prolong the life of your bed. It will minimize wear and tear, and guard against marks and stains, this will help to maintain the appearance of the new.
Your warranty will be invalid if any of the conditions above have been contravened.
What to expect from your new mattress?
Great night’s sleep.
However, a new mattress can take a bit of getting use to. We have been making mattresses for the last 30 years, so we know some of the questions that might come up when using your new mattress for the first couple of nights.
Did you know that most potential & common mattress problems occur due to a mattress not being supported properly by the base.
Always remember to check the divan or the frame to make sure that it is properly supported. The divan should have all castors attached and in place securely. If the divan is split, both pieces should be flush, and attached properly.
The slatted bed or frame should have a proper centre support, the slats should be no more than 63mm apart.
A mattress that is not properly supported may not function properly.
What to do if mattress feels too warm?
The feeling that it is “too warm” or “too hot” while sleeping in the new sleep.
Are you using a quilt or a blanket, if so what type?
You may experience a change in sleeping habits or your sleeping patterns. Your bedding should be adjusted to accommodate this change. If you are feeling too hot, try sleeping with a lighter weight quilt or blanket.
Are you using a mattress protector? If so, what type?
Often the mattress protector that is being used can create the feeling of the bed being “too warm or too hot”. Consider changing the mattress protector if this is the case.
What is Body Signature (Settlement)?
You may look at the bed see a “dip” or “impression” in their mattress and think that it is faulty or defective. This “impression”, or Body Signature, is normal for a mattress that conforms to the body.
Is what you are seeing a fault, or just a Body Signature?
Modern day mattresses are manufactured differently to those of the past. We use “conforming” materials. These materials are much better than older, traditional, natural components used years ago. These new materials allow the bed to conform to your body, and do not force your body to conform to the bed. This is critical for allowing your body to stay in one position longer during the night. It is normal and desirable.
Sometimes it can also seem as if the bed has a “ridge” in the middle of it. This “ridge” is the result of two Body Signatures, one on each side of the bed. Again, this is normal and desirable.
A general rule, the more expensive the mattresses the greater the degree of the body signature you will experience, as more expensive mattresses generally use more conforming layers.
The reason that “Body Signatures” occur is that the conforming layers may lose a small percentage of its height and firmness in the first several months of use. After several months of use, the foams stabilize, and no further height loss should be experienced.
Are you rotating your mattress?
So that the fillings conform to your body evenly we recommend that the mattress be rotated once a week for the first 6 weeks and then every month thereafter will help to ensure that settlement from body pressures is evenly distributed.
Always remember to check the divan or the frame to make sure that it is properly supported. The divan should have all castors attached and in place securely. If the divan is split, both pieces should be flush, and attached properly. The slatted bed or frame should have proper centre support, and the slats should be no more than 63mm apart. A mattress that is not properly supported may not function properly.
Hampton Warranty & Care Guide
Warranty and guarantee information for Hampton Products
Guarantee & Warranty
The Vogue Beds guarantee covers mattresses against faulty workmanship and materials, for a period of ONE year from the date of purchase.
The guarantee period will commence from the date Vogue Beds delivers the goods. Any customer service issues will need to be reported in writing to Vogue Beds Customer Service department.
In the unlikely event of a defect in material of workmanship occurring within ONE year of purchase, Vogue Beds will arrange at our discretion to replace/repair the item free of charge.
Hampton mattresses come with a 10-year warranty. If a manufacturing defect occurs within the warranty period, Vogue Beds will repair/replace at our discretion the item with a usage charge. This charge will reflect the period of use, at the current retail price and the number of years left on the warranty as shown below.
On all warranty claims a contribution towards transportation costs may be charged.
Any claims under this warranty must be made through the retailer from whom the bed was purchased (Proof of purchase may be required) or direct with Vogue. We also require clear images of the issues and an example of the base on which the mattress lays
When repairing/replacing items under this warranty, Vogue Beds reserve the right to substitute alternative materials, or models, should the original no longer be available. Vogue will try to match items not under complaint, with any substitute fabric used. This is not guaranteed.
Vogue Beds reserve the right to refuse service when any defect is due to causes other than faulty materials or workmanship. If the item is soiled and in an unsanitary condition no service can be carried out for health and safety reasons.
This warranty does not affect your statutory rights.
The 10-year warranty will be on the following scale: –
|
Customer Contribution |
Vogue Contribution |
||
|
First year |
0% |
100% |
|
|
Second year |
10% |
90% |
|
|
Third year |
20% |
80% |
|
|
Fourth year |
30% |
70% |
|
|
Fifth year |
40% |
60% |
|
|
Sixth year |
50% |
50% |
|
|
Seventh year |
60% |
40% |
|
|
Eighth year |
70% |
30% |
|
|
Ninth year |
80% |
20% |
|
|
Tenth year |
90% |
10% |
|
The following information below is very important and will help ensure you receive the best advice in taking care of your new mattress and giving you a carefree night’s sleep.
Do not bend or fold the mattress as this can damage the spring unit and may invalidate the warranty.
It is important to turn and or rotate your mattress weekly for the first 3-months, then every 4 weeks thereafter. Use the handles if fitted to position the mattress on the bed. Do not carry the mattress with the handles. When turning/rotating the mattress please do not let it fall of against the surface of the divan, as this may damage the spring system. Assistance may be required. The label will tell you if you need to turn and rotate or just rotate your mattress.
Filling settlement should not be regarded as a manufacturing defect. Regular turning/rotating of your mattress will help the fillings to settle down evenly and will help prolong the life span of the mattress.
We recommend that you use a mattress protector, which will help prevent the dyes used in some bed linen transferring onto the mattress which can happen as a reaction to body moisture. Regular airing of the mattress every 3 months will reduce moisture build.
Avoid soiling or staining of the product, as these are deemed a health & safety Hazard this will invalidate your warranty. We always recommend using a mattress protector.
Do not use chemicals or detergent cleaners as these may adversely affect the fabric covering and stitching this may also affect some of the filling materials used. In the case of soiling, the mattress may be lightly sponged with a weak solution of soap and water. Excessive wetting will damage the mattress.
If you must store the mattress for any period, please make sure it is stored flat and not on its side, as this will distort the spring unit and cause the fillings to settle unevenly and drastically shorten the life of your mattress.
If you purchase a mattress only, do not use on a base that is not suitable for the mattress, as the life of mattress can be severely reduced and invalidate your warranty.
Any defacement or removal of product labelling will invalidate the warranty.
Do not for long periods sit on the mattress, the fillings used in a mattress are very different to fillings used in a sofa and long periods of sitting on a mattress can cause permanent damage to the fillings and spring unit.
Do not jump or stand on your mattress this can cause permanent damage, do not allow children to bounce on the bed like a trampoline.
Avoid placing heavy or bulky objects on the mattress. As this can cause permanent damage to the spring system.
Use a mattress protector to help prolong the life of your bed. It will minimize wear and tear, and guard against marks and stains, this will help to maintain the appearance of the new mattress.
Your warranty will be invalid if any of the conditions above have been contravened.
What to expect from your new mattress?
Great night’s sleep.
However a new mattress can take a bit of getting use to. We have been making mattress for the last 30 years, so we know some of the questions that might come up when using your new mattress for the first couple of nights.
Did you know that most potential & common mattress problems occur due to a mattress not being supported properly?
Always remember to check the divan or the frame to make sure that it is properly supported. The divan should have all castors attached and in place securely. If the divan is split, both pieces should be flush, and attached properly.
The slatted bed or frame should have a proper centre support, the slats should be no more than 63mm apart.
A mattress that is not properly supported may not function properly.
What to do if mattress feels too warm?
The feeling that it is “too warm” or “too hot” while sleeping in the new sleep.
Are you using a quilt or a blanket, if so what type?
You may experience a change in sleeping habits or your sleeping patterns. Your bedding should be adjusted to accommodate this change. If you are feeling too hot, try sleeping with a lighter weight quilt or blanket.
Are you using a mattress protector? If so, what type?
Often the mattress protector that is being used can create the feeling of the bed being “too warm or too hot”. Consider changing the mattress protector if this is the case.
What is Body Signature (Settlement)?
You may look at the bed see a “dip” or “impression” in their mattress and think that it is faulty or defective. This “impression”, or Body Signature, is normal for a mattress that conforms to the body.
Is what you are seeing a fault, or just a Body Signature?
Modern day mattresses are manufactured differently to those of the past. We use “conforming” materials. These materials are much better than older, traditional, natural components used years ago. These new materials allow the bed to conform to your body, and do not force your body to conform to the bed. This is critical for allowing your body to stay in one position longer during the night. It is normal and desirable.
Sometimes it can also seem as if the bed has a “ridge” in the middle of it. This “ridge” is the result of two Body Signatures, one on each side of the bed. Again, this is normal and desirable.
A general rule, the more expensive the mattresses the greater the degree of the body signature you will experience, as more expensive mattresses generally use more conforming layers.
The reason “Body Signatures” occur is the conforming layers may lose a small percentage of its height and firmness in the first several months of use. After several months of use, the foams stabilize, and no further height loss should be experienced.
Are you turning your mattress?
So that the fillings conform to your body evenly we recommend that the mattress be turned once a week for the first 6 weeks and then every month thereafter.
No Turn mattresses should be rotated head to toe every few weeks for the first 3 months and then every 3 months thereafter. This will help to ensure that settlement from body pressures is evenly distributed.
Always remember to check the divan or the frame to make sure that it is properly supported. The divan should have all castors attached and in place securely. If the divan is split, both pieces should be flush, and attached properly. The slatted bed or frame should have proper centre support, and the slats should be no more than 63mm apart. A mattress that is not properly supported may not function properly.
Repose Warranty & Care Guide
Warranty and guarantee information for Repose Products
| Model | 1 Year | 3 Year | 5 Year |
| Emperor Pocket |  |
||
| Emperor Open Coil | |
||
| Windsor Pocket | |
||
| Windsor Open Coil | |
||
| Cloud Pocket | |
||
| Cloud Open Coil | |
||
| Bliss Pocket | |
||
| Bliss Open Coil | |
||
| Memory Sculpture Pocket | |
||
| Memory Sculpture Open Coil | |
||
| Royale Pocket | |
||
| Royale Open Coil | |
||
| Platinum Pocket | |
||
| Platinum Open Coil | |
||
| Memory Deluxe Pocket | |
||
| Ortho Master Pocket | |
||
| Princess Pocket | |
||
| Pearl Pocket | |
||
| Avalon Pocket | |
||
| Oxford | |
||
| Milan | |
||
| All Other Open Coil Models | |
Guarantee & Warranty
The Vogue Beds guarantee covers mattresses against faulty workmanship and materials, for a period of ONE year from the date of purchase.
The guarantee period will commence the date Vogue Beds delivers the goods. Any customer service issues will need to be reported in writing to Vogue Beds Customer Service department.
In the unlikely event of a defect in material of workmanship occurring within ONE year of purchase, Vogue Beds will arrange at our discretion to replace/repair the item free of charge.
Some Repose mattresses come with a 3 or 5 year warranty. If a manufacturing defect occurs within the warranty period, Vogue Beds will repair/replace at our discretion the item with a usage charge. This charge will reflect the period of use, at the current retail price and the number of years left on the warranty as shown below.
On all warranty claims a contribution towards transportation costs may be charged.
Any claims under this warranty must be made through the retailer from who the bed was purchased (Proof of purchase may be required) or direct with Vogue. We also require clear images of the issues and example the base of on which the mattress rest.
When repairing/replacing items under this warranty, Vogue Beds reserve the right to substitute alternative materials, or models, should the original no longer be available and will not undertake to match items not under complaint, with any substitute fabric used.
Vogue Beds reserve the right to refuse service when any defect is due to causes other than faulty materials or workmanship. If the item is soiled and in an unsanitary condition no service can be carried out for health and safety reasons.
This warranty does not affect your statutory rights.
The 3-year warranty will be on the following scale: –
| Customer Contribution | Vogue Contribution |
| First year 0% | 100% |
| Second year 40% | 60% |
| Third year 80% | 20% |
The 5-year warranty will be on the following scale: –
| Customer Contribution | Vogue Contribution | ||
| First year | 0% | 100% | |
| Second year | 20% | 80% | |
| Third year | 40% | 60% | |
| Fourth year | 60% | 40% | |
| Fifth year | 80% | 20% | |
The following information below is very important and will help you in ensuring you receive the best advice in taking care of your new mattress and giving you a carefree night’s sleep.
Do not bend or fold the mattress as this can damage the spring unit and may invalidate the warranty.
It is important to turn and or rotate your mattress weekly for the first 3-months, then every 4 weeks thereafter. Use the handles if fitted to position the mattress on the bed. Do not carry the mattress with the handles. When turning/rotating the mattress please do not let it fall of against the surface of the divan, as this may damage the spring system. Assistance may be required. The label will tell you if you need to turn and rotate or just rotate your mattress.
Filling settlement should not be regarded as a manufacturing defect. Regular turning/rotating of your mattress will help the fillings to settle down evenly and will help prolong the life span of the mattress
We recommend that you use a mattress protector, which will help prevent the dyes used in some bed linen transferring onto the mattress which can happen as a reaction to body moisture. Regular airing of the mattress every 3 months will reduce moisture build.
Avoid soiling or staining of the product, as these are deemed a health & safety Hazards and will invalidate your warranty. We always recommend using a mattress protector.
Do not use chemicals or detergent cleaners as these may adversely affect the fabric covering, stitching and may also affect some of the filling materials used. In case of soiling, the mattress may be lightly sponged with a weak solution of soap and water. Excessive wetting will damage the mattress.
If you must store the mattress for any period, please make sure it is stored flat and not on its side, as this will distort the spring unit and cause the fillings to settle unevenly and drastically shorten the life of your mattress.
If you purchase a mattress only, do not use on a base that is not suitable for the mattress, as the life of mattress can be severely reduced and invalidate your warranty.
Any defacement or removal of product labelling will invalidate the warranty.
Do not for long periods sit on the mattress, the fillings used in a mattress are very different to fillings used in a sofa and long periods of sitting on a mattress can cause permanent damage to the fillings and spring unit.
Do not jump or stand on your mattress this can cause permanent damage, do not allow children to bounce on the bed like a trampoline.
Avoid placing heavy or bulky objects on the mattress. As this can cause permanent damage to the spring system.
Use a mattress protector to help prolong the life of your bed. It will minimize wear and tear, guard against marks and stains, and help to maintain the appearance of the new.
Your warranty will be invalid if any of the conditions above have been contravened.
What to expect from your new mattress?
Great night’s sleep.
However, a new mattress can take a bit of getting use to. We have been making mattress for the last 30 years, so we know some of the questions that might come up when using your new mattress for the first couple of nights.
Did you know that most potential & common mattress problems occur due to a mattress not being supported properly?
Always remember to check the divan or the frame to make sure that it is properly supported. The divan should have all castors attached and in place securely. If the divan is split, both pieces should be flush, and attached properly.
The slatted bed or frame should have proper centre support, and the slats should be no more than 63mm apart.
A mattress that is not properly supported may not function properly.
What to do if mattress feels too warm?
The feeling that it is “too warm” or “too hot” while sleeping in the new sleep.
Are you using a quilt or a blanket, if so what type?
You may experience a change in sleeping habits or your sleeping patterns. Your bedding should be adjusted to accommodate this change. If you are feeling too hot, try sleeping with a lighter weight quilt or blanket.
Are you using a mattress protector? If so, what type?
Often the mattress protector that is being used can create the feeling of the bed being “too warm or too hot”. Consider changing the mattress protector if this is the case.
What is Body Signature (Settlement)?
You may look at the bed see a “dip” or “impression” in their mattress and think that it is faulty or defective. This “impression”, or Body Signature, is normal for a mattress that conforms to the body.
Is what you are seeing a fault, or just a Body Signature?
Modern day mattresses are manufactured differently to those of the past. We use “conforming” materials. These materials are much better than older, traditional, natural components used years ago. These new materials allow the bed to conform to your body, and do not force your body to conform to the bed. This is critical for allowing your body to stay in one position longer during the night. It is normal and desirable.
Sometimes it can also seem as if the bed has a “ridge” in the middle of it. This “ridge” is the result of two Body Signatures, one on each side of the bed. Again, this is normal and desirable.
A general rule, the more expensive the mattresses the greater the degree of the body signature you will experience, as more expensive mattresses generally use more conforming layers.
The reason that “Body Signatures” occur is that the conforming layers may lose a small percentage of its height and firmness in the first several months of use. After several months of use, the foams stabilize, and no further height loss should be experienced.
Are you turning your mattress?
So that the fillings conform to your body evenly we recommend that the mattress be turned once a week for the first 6 weeks and then every month there after
No Turn mattresses and should be rotated head to toe every few weeks also for the first 3 months and then every 3 months thereafter will help to ensure that settlement from body pressures is evenly distributed.
Always remember to check the divan or the frame to make sure that it is properly supported. The divan should have all castors attached and in place securely. If the divan is split, both pieces should be flush, and attached properly. The slatted bed or frame should have proper centre support, and the slats should be no more than 63mm apart. A mattress that is not properly supported may not function properly.