Care Guide

The following information below is very important and will help you in ensuring you receive the best advice in taking care of your new purchase and giving you a care free night's sleep. A comprehensive care guide is available please contact the office on 01455 841257 or email info@voguebeds.co.uk 

  • Do not bend or fold the mattress as this can damage the spring unit and may invalidate the warranty

 

  • It is important to turn or rotate the mattress weekly for the first 3-months, then every 4 weeks thereafter. Use the handles if fitted to position the mattress on the Don’t carry the mattress with the handles. When turning/rotating the mattress please don’t let it fall against the surface of the divan, as this may damage the spring system. Assistance may be required.

 

  • Filling settlement should not be regarded as a manufacturing defect. Regular turning/rotating of your mattress will help the fillings to settle down evenly and will help prolong the life span of the

 

  • Do not overload the drawer compartments in storage models as excessive weight can cause distortion and damage to the drawers.

 

  • We recommend that you use a mattress cover or under blanket, which will help prevent the dyes used in some bed linen transferring onto the mattress which can happen as a reaction to body moisture. Regular airing of the mattress every 3 months will reduce moisture build

 

  • Avoid soiling or staining of the product, as these are deemed a health & safety Hazards and will invalidate your warranty

 

  • Do not use chemicals or detergent cleaners as these may adversely affect the fabric covering, stitching and may also affect some of the filling materials used. In case of soiling, the mattress may be lightly sponged with a weak solution of soap and water. Excessive wetting will damage the

 

  • We recommend that all vacuum-packed mattresses are opened with in six months of purchase from Vogue Beds, as this will allow the mattress to expand to its full size.

 

  • If you must store the mattress for any period, please make sure it is stored flat and not on its side, as this will distort the spring unit and cause the fillings to settle unevenly and drastically shorten the life of your mattress.

 

  • If you purchase a mattress only, do not use on a base that is not suitable for the mattress, as the life of mattress can be severely

 

  • Do not use electric blankets in conjunction with any mattresses containing foam as this may affect the chemical composition of the

 

  • Do not store adjustable & encapsulated mattresses on their sides, this is to prevent the mattress spring from distorting which will affect the overall shape of the mattress. These mattresses must be stored

 

  • Any defacement or removal of product labelling will invalidate the

 

  • Do not jump or stand on any part of your bed this can cause permanent damage to your divan, do not allow children to bounce on the bed like a

 

  • Avoid placing heavy or bulky objects on the mattress. As this can cause permanent damage to your

 

  • Use a mattress protector to help prolong the life of your bed. It will minimize wear and tear, guard against marks and stains, and help to maintain the appearance of the new

 

  • Adjustable Mattresses – sometimes these mattresses may appear shorter than the size quoted. This is because during transport they may be placed in a way that could allow them to become shorter in length, i.e. placed vertical. To be bring it back to the correct size and shape place the mattress flat on the bed and shake a few times, this should remedy the issue. 

Your warranty will be invalid if any of the conditions above have been contravened.

 

  1. Warranty and Guarantee List

 

HAMPTON BEDS - 5 Year Warranty

 

THERAPY MATTRESS - 5 Year Warranty

 

VOGUE BEDS – 3 Year Warranty

 

REPOSE BEDS – 1 Year Guarantee

 

SWIFT - VACUUM PACKED RANGE - 3 Year Warranty except on

  • Memory 200 1 Year Guarantee
  • K zone 1 Year Guarantee

 

ADJUSTABLE BED COLLECTION

  • Therapy Adjustable Mattress Models – 5 Year Warranty
  • Helix Hilton Adjustable Models– 3 Year Warranty
  • Pocket Sprung Adjustable Models 1 Year Guarantee

 

VOGUE BEDS ONLINE MODELS – 1 Year Guarantee

 

CONTRACT LUXURY POCKET COLLECTION – 3 Year Warranty

 

CONTRACT HOTEL COLLECTION & ACADEMIC COLLECTION – 1 Year Guarantee

 

All Bases, Bedsteads, Ottomans, storage bases including Adjustable units and Headboards – 1 Year Guarantee

 

 

  1. Guarantee & Warranty

The Vogue Beds guarantee covers mattresses and bed bases against faulty workmanship and materials, for a period of ONE year from the date of purchase.

 The guarantee period will commence the date Vogue Beds delivers the goods. Any customer service issues will need to be reported in writing (via your bed supplier) to Vogue Beds Customer Service department.

 In the unlikely event of a defect in material of workmanship occurring within ONE year of purchase, Vogue Beds will arrange at our discretion to replace/repair the item free of charge.

 If you have purchased a mattress with a 3 or 5-year warranty and a manufacturing defect occurs within the warranty period, then Vogue Beds will repair/replace at our discretion the item with a usage charge. This charge will reflect the period of use, at the current retail price and the number of years left on the warranty as shown below.

On all warranty claims a contribution towards transportation costs may be charged.

 Any claims under this warranty must be made through the retailer from who the bed was purchased (Proof of purchase may be required) We also require clear images of the issues and example the base of on which the mattress rest. 

 When repairing/replacing items under this warranty, Vogue Beds reserve the right to substitute alternative materials, or models, should the original no longer be available and will not undertake to match items not under complaint, with any substitute fabric used.

 Vogue Beds reserve the right to refuse service when any defect is due to causes other than faulty materials or workmanship, or if the item is soiled and in an unsanitary condition.

 This warranty does not affect your statutory rights.

 The 3-year warranty will be on the following scale: -

Customer Contribution

Vogue Contribution

First year                         0%

100%

Second year                   40%

60%

Third year                       80%

20%

 

The 5-year warranty will be on the following scale: -

 

Customer Contribution

Vogue Contribution

First year

0%

100%

Second year

20%

80%

Third year

40%

60%

Fourth year

60%

40%

Fifth year

80%

20%

       

 

 

3.       Assembly Instructions

  • To avoid the risk of injury it is recommended that a minimum of 2 people install the

 

  • Remove all polythene protective packaging and dispose of it carefully out of reach of children to avoid any possible injury. Please ensure removal of loose staples carefully using pliers and dispose of

 

  • Attach feet/castors by pushing them into position by hand then tap them gently using a mallet. Do not use a metal hammer as this may damage the

 

  • Attach screw in legs by gently positioning them to the required area and turn clockwise until you can’t turn. Do not use a metal hammer as this may damage the

 

  • If linking bars are provided, stand both halves of the divan on one edge, square ends together, then join the two divan halves with two clips, then lower divan on to the floor supporting both

 

  • It is important to decide which divan half is to be used for headboard. Locate the fixing holes, which should be marked with stickers. Pierce the cloth with a suitable object, then using the headboard bolts provided to fasten your headboard struts to the

 

  • Allow the mattress to air 3-4 hours before fitting your bedding. This will allow any moisture, which may have been trapped by the transit packaging to evaporate. You will also notice an aroma of “newness” from your bed. This is normal and will soon fade if aired

 

  • Your new bed may feel a little strange at first, so allow some time for your body to adjust to your new bed and for the filling to

 

4.       Additional Instructions for Ottoman Bases

  • Take care removing the straps securing the Divan Base lid as it is under pressure and could cause injury if not handled correctly.

 

  • With one hand placed on top of half divan base, remove the securing strap which is attached to the underside of the bed, then gently raise the lid keeping at least one hand on top as the lid is fastened under spring

 

  • Repeat the same procedure for the other half, then using the bolts provided to fix them

 

  • Carefully lower the lids together and place the mattress on a flat surface ready to be used for

 

  • Whenever possible do not lift the divan lids without a mattress as they may open very quickly under pressure and could cause

 

 

  1. Assembly instructions for The Bedstead Collection

 

  • For base & headboard instructions please see 4. Assembly instructions

 

  • The brackets that come with the footboard will need to be gently slotted into place, See diagram.

 

  • The brackets may very rarely need adjusting, this can be done by gently lifting the bracket using a flat tool.

 

 

 Customer service checklist

Below is a list of queries that you may be faced with in store with customers who are considering purchasing a Vogue mattress.  It is of high importance that all the below are highlighted to the customer so that they are aware of what to expect once they begin to use their Sleep System.  This list can also be utilized accordingly if any customer (who has purchased a Vogue mattress) and in the unlikely event, is experiencing issues. Note that some of what is outlined in this document are just pointers which can be used to highlight characteristics of the beds and are not manufacturing defects. They are here to assist in your sales from a product point of view and a customer service perspective.

Did you know that most potential & common mattress problems occur due to a mattress not being supported properly?

Always remember to check the divan or the frame to make sure that it is properly supported. The divan should have all castors attached and in place securely. If the divan is split, both pieces should be flush, and attached properly. The slatted bed or frame should have proper center support, and the slats should be no more than 63mm apart. A mattress that isn’t properly supported may not function properly.

If the Slatted base is more than 63mm apart, we recommend using a Platform top divan base.

 

1.     ROLL TOGETHER

This feeling may occur when two partners sleep close together on the sleep system. This feeling usually occurs when the sleep system is new, within the first few weeks of delivery.

Are the glides/castors/legs in place and secured into the divan?

  • Check to make sure that all of the castors are in place and are secured into the divan, and it’s sitting level on the floor.

Is the bed on a level horizontal floor?

  • Check to make sure that the bed base is sitting level on a horizontal floor.

 

If you have split bases are they flush together with no gap and is the mattress fully supported by the base?

  • Check to ensure the split bases are flush so that there is no gap between the two bases and that the mattress is fully supported by the base.

 

If your mattress is supported by slats?

  1. What type are they?
  2. Do they have a center support?
  3. What is the distance between slats?

 

  • An inappropriate base, not supporting the mattress correctly, can cause a feeling of rolling together.
  • Some slatted bases are not adequately supported in the center and therefore ‘hammocking’ of the mattress occurs, and the sensation of rolling into the center of the bed is experienced. 
  • When placing a mattress on a slatted base it is recommended that the slats are no more than 63mm apart to ensure that your mattress has the correct support. A center support is also recommended.
  • If the Slatted base is more than 63mm apart, we recommend using a Platform top divan base.

 

Explanation:

“Some Vogue mattresses purchased may have a low-pressure sleep system and is designed to conform to your body, which we’ve found necessary for a better night’s sleep. Often, when two “bodies” sleep next to one another, the two “bodies” become one “body mass”, and the mattress conforms to that “body mass”. This is sometimes confused with the feeling of “rolling together”. This feeling should not affect the way you sleep, as you will be getting a better night’s sleep. Remember, you’re sleeping “in” the mattress, not on top of it. Continue to sleep on the system to allow your body to get accustomed to it and allow the mattress to conform to your bodies.

 

 2. THE BED FEELS DIFFERENT THAN THE BED IN THE STORE

The feeling that the bed that was delivered to their home doesn’t feel the same that was experienced in the store.

First, check the basics…

·         Check the label on the bed to make sure they were delivered the bed that they ordered.

·         Are the castors in place and secured into the divan?

·         Is the bed on a level horizontal floor?

 

If you have split bases are they flush together with no gap and is the mattress fully supported by the base?

Is your mattress supported by slats?

  • What type are they?  Do they have a center support? What is the distance between slats?

 

Did you purchase a mattress only?

  • A mattress by itself (on a slat bed or frame) will feel different than one on a sprung divan base. The divan base acts as a “shock absorber”, and reduces the pressure on the body. A mattress only will feel firmer than one on a sprung divan base.

 

What type of pillow are you using? Did you purchase a new pillow with your new bed?

  • Some Vogue Beds sleep systems may require a smaller, thinner pillow than some other beds. If the customer is using their old pillow, or one that is too thick, it can cause their body to be out of alignment, thus feeling different than they did in the store. It’s likely that in the store either no pillow or a thin pillow was used.

 Are you using a mattress protector? If so, what type?

  • If a mattress protector with elastic on the corners is being used, relax the elastic from the corners and lay them flat on the mattress rather than stretching them around the corner- as this can affect the feel of the sleep surface. The mattress protector shouldn’t move around too much as the fitted sheet should hold it in place once that has been laid on top. A fully fitted mattress protector with deep sides is highly recommended. Thick, tight fitting mattress protectors or under-lays will also detract from the low-pressure properties of your Vogue Bed.

 Are you using an electric blanket?

  • Electric blankets can also detract from the performance of the mattress, tightening the low-pressure surface.
  • We do not recommend electric blankets for any memory type mattresses.

 If you are using fitted sheets, what size walls do they have?

  • Investigate what sort of linens and sheets are being used. Are they the right size for the bed? Remember, our mattresses may be slightly thicker than traditional mattresses, requiring a thicker sheet.
  • The sheets should not be tightly drummed, as this will affect the way the bed feels, and cause a different feeling that the bed in the store, which had no sheets and a relaxed surface.

 

Explanation: 

“Most people only spend 15-20 minutes at most on their bed in the store, with their clothes on, which may create a slightly uncomfortable situation. When you get your bed at home, in your sleeping attire, and spend hours on the bed, the bed may feel different to you than it did in the store. Once your body gets adjusted to the new sleep system, this will be a much better feeling! It normally takes your body several weeks of continuous use (not off and on) to get adjusted to your new sleep system. Once your body gets adjusted to and experiences correct postural alignment and the comfort of pressure relief, you will be getting the best night’s sleep ever!” Also remember the bed in the store has probably been used with a lot of different customers already it is not necessarily “a new bed”.

 

3.     THE BED FEELS TOO WARM OR HOT 

The feeling that it is “too warm” or “too hot” while sleeping in the new sleep.

Are you using a quilt or a blanket, if so what type?

  • You may experience a change in sleeping habits or your sleeping patterns. Your quilt or blanket should be adjusted to accommodate this change. If you are feeling too hot, try sleeping with a lighter weight quilt or blanket.

Are you using a mattress protector? If so, what type?

  • Often the mattress protector that is being used can create the feeling of the bed being “too warm or too hot”. Consider changing the mattress protector if this is the case.

Explanation:

“Some of the Vogue Beds sleep systems are designed to conform to your body. You are sleeping “in” the bed instead of on top of it. This feeling may be different than what you’re used to, causing you to think that you’re “too warm or too hot”. All the fabric and fibres that we use in the sleep system are thermally correct. The fabric is a “wicking” fabric. It keeps you at your ideal sleeping temperature… When it is warm, it is drawing heat away from you, when you are feeling cool the heat is then reflected back to you in order to maintain the best sleeping climate. This will help your body to stay comfortable throughout the night. Once your body is accustomed to this feel, the correct postural alignment and added pressure relief will help you to stay in one position longer during the night, and help you to get a better night’s sleep”.

  

4.             CROWNING OR ROLL OUT                                     

You may look at the bed and think that it is “crowning”, has a “hump in the middle” or has the feeling that they are rolling out.

As you will probably notice, the beds project a visible image of being crowned and the middle of the bed sitting higher compared to the edges. You may feel as if you are rolling out of the bed.

  • The surface of your Vogue Beds sleep system is not tightly drummed around the frame of the mattress, and is engineered to be a relaxed, floating surface. This is required in order to facilitate a low-pressure sleep surface which medical studies have shown to be better to get a better night’s sleep
  • Vogue Beds believes in using quality materials in order to make a better product and increase your quality of sleep. As a result, the mattress may appear to have a crown opposed to being flat as it is with most traditional mattresses. However, after the settling in period this crowning becomes more settled and the customer will feel at ease even whilst lying close to the edge.

Explanation: 

“Vogue Beds sleep systems are designed with a relaxed sleeping surface (top panel) that is not pulled tight. This can almost look as if the bed is “crowning”, or has a “hump in the middle”. This is normal and desirable. This means that the bed is conforming to your body, and performing as it should. We’ve found that a relaxed sleeping surface is better, and reduces the pressure on the body. This allows your body to stay in one position longer, and allows you a better night’s sleep.”

 

5.                          BODY SIGNATURE (Settlement)

You may look at the bed see a “dip” or “impression” in their mattress and think that it is faulty or defective. This “impression”, or Body Signature, is normal for a mattress that conforms to the body.

Is what you’re seeing a fault, or just a Body Signature?

·         Modern day mattresses are manufactured differently than those of the past.  We use far more foam, fibre, mohair, horsehair and other “conforming” materials.  These materials are much better than older, traditional, natural components used years ago.  These new materials allow the bed to conform to your body, and don’t force your body to conform to the bed. This is critical for allowing your body to stay in one position longer during the night. It is normal and desirable.

  • Sometimes it can also seem as if the bed has a “ridge” in the middle of it. This “ridge” is the result of two Body Signatures, one on each side of the bed. Again, this is normal and desirable.
  • A general rule, the more expensive the mattresses the greater the degree of the body signature you will experience, as more expensive mattresses generally use more conforming layers.
  • The reason that “Body Signatures” occur is that the conforming layers may lose a small percentage of its height and firmness in the first several months of use. After several months of use, the foams stabilize and no further height loss should be experienced.

Are you rotating and turning your mattress?

  • So that the fillings conform to your body evenly we recommend that the mattress be turned once a week for the first 6 weeks and then every month there after (unless your mattress is no turn – which will be stated on the label)
  • Rotated head to toe every few weeks also for the first 3 months and then every 3 months thereafter will help to ensure that settlement from body pressures is evenly distributed. 

 

Always remember to check the divan or the frame to make sure that it is properly supported. The divan should have all castors attached and in place securely. If the divan is split, both pieces should be flush, and attached properly. The slatted bed or frame should have proper centre support, and the slats should be no more than 63mm apart. A mattress that isn’t properly supported may not function properly.

Explanation:

“A Body Signature (Settlement) means that the bed is conforming to your body, and not forcing your body to conform to the bed. Remember, you’re sleeping “in” the bed, and not on top of it. A conforming bed uses more of the latest foams and fibers, which should “settle” some initially. This is normal and desirable. This means the bed is doing what it is supposed to do. Once your body gets adjusted to your new bed, you will get the best night’s sleep ever!”

Also, use the analogy of a new pair of shoes… When you first buy the shoes, the insole is normally flat and doesn’t conform to your feet. Are the shoes normally comfortable when you first buy them?? No! When do the shoes become really comfortable? When they’re “broke in” and the shoes conform to YOUR feet. The same is true with a comfortable mattress… The mattress is conforming to your body, making it comfortable for you.

 

6. THE BED IS TOO SOFT

 

You may feel like the bed is “too soft”, or not supportive enough for you.

The bed is not soft it’s low-pressure

  • Through research and medical studies, Vogue Beds has found that a sleep system that is low-pressure, and reduces pressure on the body to be better for getting a good night’s sleep. The absence of pressure on the body, along with proper postural alignment, allows the body to stay in one position longer, without tossing and turning. This is critical for getting a good night’s sleep.
  • Vogue Beds sleep systems are designed to give your body proper postural alignment, or support, while reducing pressure on the body.
  • “Support” from a mattress means that your body is in good postural alignment. Don’t confuse “support” with “firmness”.

Explanation:

Some Vogue Beds sleep systems are not soft, they’re low-pressure. The bed conforms to your body, distributing the pressure that you normally feel behind your shoulders and hips on a firmer mattress, over a larger part of your body. This allows your body to stay in one position longer during the night, and allows you to get a better night’s sleep. Support from a mattress means that it keeps your body in proper postural alignment. Don’t confuse “support” with “firmness”, as the two are completely different.” 

7.     PAIN

You may feel that the new sleep system or mattress is causing pain on your body.

 Check to make sure that the mattress is level, and supported properly (either divan base or frame with slats correctly positioned)

 It may take several weeks of continued use for their body to get adjusted to their new sleep system. They must use the bed continuously in order for their body to adjust.

 

Explanation:

“It normally takes several weeks for your body to adjust to your new sleep system. It’s likely that your old sleep system didn’t provide proper postural alignment, so it will have to adjust to the proper postural alignment that your Vogue Beds sleep system provides. The muscles in your body will “learn” to relax at night please continue to use the sleep system each and every night.

Remember that it may take your body several weeks to get adjusted to your new sleep system. It is likely that your old bed didn’t provide as good of postural alignment for your body. Initially, this change may cause slight discomfort. Continue to use your sleep system each and every night. As the muscles in your body “learn” to relax at night you will experience the comfort and the best night’s sleep ever!

 

 8. Sizes

All mattresses are manufactured within accepted tolerances.  Whilst every mattress is produced to the required size, a small variance is normal.  These tolerances are typical across the industry and are accepted and understood by the Sleep Council and National Bed Federation. All our mattresses should fit the equivalent sized divan or bed frame but since there are so many different sizes of bases and bedsteads on the market, it is IMPORTANT to check actual dimensions of them first before ordering a mattress.

 Another common reason why a mattress may not be the same size as the divan base might be because of the construction. In transit or storage, mattress springs can sometimes nestle into each other temporarily reducing the width or length or height.

 The controlling sizes for our beds is metric and approximate (imperial sizes are for guide only) as below for information purposes only & subject to manufactures tolerances between -/+ 1 and 2% depending on the type of mattress.

 

Euro Single – 90cm x 198cm

Euro Double – 140cm x 198cm

 Euro King – 160cm x 198cm

 

 

    Small Single – 75cm x 190cm – 2’6 x 6’3

    Single – 90cm x 190cm – 3’0 x 6’3

    Small Double – 120cm x 190cm – 4’0 x 6’3

    Double – 135cm x 190cm – 4’6 x 6’3

    King – 150cm x 198cm - 5’0 x 6’6

    Super King – 180cm x 198cm – 6’0 x 6’6

 

Spring counts quoted always refer to a 150 x 198cm (King mattress) and all standard sizes are relative. Spring counts will vary on special sizes due to the nature of the manufacturing process and cannot be guaranteed.